YOUR Privacy MATTERS

OUR Privacy Policy

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‍Key details

Grahame's Hair Ltd
‍6 The Old George, Fountain Street, Nailsworth, STROUD, GL6 0BL
Registered No: 15198425
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This Privacy Policy describes how we use and protect the information you give us when you use this website and also if you are a customer.
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.
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This Policy is updated from time to time. The latest version is published on this page.
This website Privacy Policy was last updated on: 05/10/2023
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If you have any questions about this policy, please email us or contact us.

Introduction
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‍We gather and use your information in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them online or via communications.

Website forms
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Forms on this website collect personal data that you submit. We will then store and process that data on industry standard email hosting and Salon Management and CRM systems for the purpose of providing you services and as set out in this policy. This Privacy Policy, together with our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

General data protection regulation (GDPR) (EU) 2016/679
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The Salon is notified with the Information Commissioner's Office (ICO).
We may be both data controller and data processor for your personal data under certain circumstances.
Our Data Controller can be contacted at our Salon address or by telephone with any questions you may have or details concerning the protection of your personal data.

Customer records
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‍Our Salon complies with the ICO data protection policy for Customer Records both offline and online.

What data we gather
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‍We may collect your data in a variety of ways on this website.
Our lawful basis for processing your data will be your explicit consent to us to do so.
We may store this data for a period of time that is relevant for the purposes set out in this policy.

We may collect the following information:
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‍Contact information including your email address
Booking and services data
Demographic and marketing information, such as postcode, preferences and interests
Website usage data
Other information relevant to enquiries about our products and services
Other information pertaining to special offers and surveys

How we use this data
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‍Collecting this data helps us understand what you expect from us, enabling us to deliver improved products and services.
Specifically, we may use data:
For our own internal records.
Transferring between and/or sharing data with our professional stylist partners as well as our marketing and technology suppliers.
To improve the products and services we provide.
To contact you in response to a specific enquiry, sale or booking.
To customise the website for you.
To send you communications about news, products, services, offers and other things we think might be relevant to you.
To telephone you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for research, customer service or feedback.

Your individual rights
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‍As an individual, you have the following rights in regard to the data that we collect and store:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

Should you wish to exercise any of these rights, please call the Salon and ask to speak to our Data Protection Officer.